Store Policy | D'licious Gourmet Hampers

/ CUSTOMER CARE

D'licious is a family owned and run business. Viren and Sangeeta and their family have been living in Brisbane, Qld for over 25 years and are passionate about Brisbane and Sunshine Coast's natural beauty, lifestyle, climate and the quality of the local produce. We are passionate about our personalised service to our clients.

D'licious Gourmet Hampers services South East Queensland with quality regional gourmet hampers. Delivery is possible to most areas in Australia. Please check our Delivery information for your particular area.

We deliver Australia wide!

We're spoiled for choice with the amazing gourmet products we can offer in our hampers - choose one of ours or create something entirely original!

/ PRIVACY & SAFETY

Commitment to privacy

Privacy is very important to our company We are required to comply with the Federal Privacy Act 1988 and the Australian Privacy Principles, and therefore our privacy policy applies to any personal information we collect, use or disclose, including the personal information of our employees and contractors.

How and why we collect personal information

We collect personal information in order to provide various services to our clients. With consent, we may also use personal information for related purposes including providing clients with updates on our products and services.

How we use and disclose personal information

We do not use or disclose personal information for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality to our clients applies, except where disclosure of personal information is consented to by the client or is compelled by law.

Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.

Security of your personal information

We endeavour to protect any personal information that we hold from misuse and/or loss, and to protect it from unauthorised access, modification and/or disclosure.

If you want to gain access to your personal information, correct or update your personal details, register a complaint about a breach of your privacy, or you have any other query relating to our privacy policy, please contact us.

/ REFUND POLICY

Damaged or Faulty Items

We are proud of the quality and presentation of our hampers and do everything we can to ensure that every recipient is happy with their hamper.
In the event that your hamper or its contents are incorrect or arrive damaged or faulty, please contact us on 0406 670 952 or via email at info@dliciousgourmethampers.com
We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue.
We will require photos so that we can better understand the extent of the damage or issues with the product.
If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.
We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.
Please note that refunds will be credited back to the original card or Paypal account used. Please allow 5 working days for the refund to appear in your account.

Cancellation or Change of Mind

Our hampers are usually dispatched on the same day or the following day of the order being received, and it is advisable that if an error has been made or if you wish to cancel the order, to call us immediately on 0406 670 952 or via email at info@dliciousgourmethampers.com
Orders cannot be amended or cancelled once they have been prepared and are with our couriers for delivery.
If an incorrect address has been provided to us at the time of placing your order, we will try to locate the hamper and organise for it to be returned to us. Once the item is returned to us, we can reorganise the delivery to the recipient, however, additional shipping charges will apply to send the replacement item.

We pride ourselves on outstanding customer service. If there is any other issue, please contact us and we will be very happy to resolve the matter to your satisfaction. We value your business and will always strive to exceed your expectations.

/ PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments